F.A.Q.
HOW DO I PAY?
Payment options are: Credit Card Debit Card, Electron and ATM Over-the-counter Bank Lay-Buy
HOW LONG DOES DELIVERY TAKE?
Estimated delivery time depends on the following factors: Products' availability Country where you are at Shipping method you selected Shipping cost you paid for/Selected How your country's Customs operate Rest assured, with Koolfindz your purchases would be delivered on-time and quality-controlled. Koolfindz will not in any way make money from shipping cost. Advertised shipping rates and methods are directly acquired from fulfillment and logistics partners at naked rates, without markup.
WHEN WILL I RECEIVE MY REFUND?
OUR POLICY LASTS 30 DAYS. IF 30 DAYS HAVE GONE BY SINCE YOUR PURCHASE, UNFORTUNATELY WE CAN'T OFFER YOU REFUND OR EXCHANGE. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Due to the nature of Koolfindz's sensitive inventory absolute sanitation in pristine condition is a must. Brought about by this condition, ninety-eight percent (98%) of products at Koolfindz are Non-Exchangeable & Non-Refundable Products, including Loyalty Gift Cards. Although our Returns/Exchange/Refund Policy are LIMITED. We assure our consumers that Koolfindz keeps an open mind and practices fair and responsible trading worldwide. PROCESSING YOUR RETURNS/EXCHANGE/REFUND REQUESTS A.) To complete your return, we require a receipt or proof of purchase. B.) Please do not send the item you purchased immediately. Wait for advisement from Koolfindz Support. Koolfindz have a lot of fulfillment and logistics trade partners and sending it directly from the address printed in your package might cause more issues as it will not be processed appropriately. C.) Send us your Returns/Exchange/Refund via Contact Us Page. On the Subject Line, Select "Returns" or "Exchange" or "Refund" from the drop-down menu. Attach your proof of purchase, product photo and finally explain your request. D.) Once your Returns/Exchange/Refund request is received, Koolfindz Team WILL ELECT A RECEIVING VENUE FOR THE CONCERNED PRODUCT TO BE SHIPPED and inspected. We will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us via Contact-Us page. SALE ITEMS Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Including products purchased with Koolfindz's Loyalty Rewards and General Sale Promotions.
ASK US TO FIND PRODUCT/S FOR YOU!
Do you need a product/s aligned to what we normally sells or assumed we are supposed to be selling and you are having a hard time finding it in our collections? Found an interesting product/s you want to buy but its based outside of of your country and you are afraid shipping could take hundreds of your hard-earned money? Get in touch with us through Contact Us page and we will do the rest. PROCESS: Copy the link of the image, link where its being sold Send us an email request and attach copy of the link of the product image or link where its being sold and send it to us via contact us. We send back a confirmation receipt of your message. We find the product you require We arrange a sale or listing on Koolfindz's web service. We give you the link where to buy it at Koolfindz's web service. You buy it and we ship it to you in no time. ...As easy as 1-2-3! Done!
WHAT IS SHOP-X-PRESS?
Did you ever had a need to speed up your online shopping? You spent weeks and days window shopping through Koolfindz's product list and collections and finally had the money to buy saved products in your account? WITH SHOP-X-PRESS YOU CAN HAUL UNLIMITED ITEMS IN ONE GO! Looking for more excuse to use this feature? You are your family's keeper. Buy selected products to create a custom set and multiply this set to every members of your family. You have all the information what to buy. Select and swiftly add to cart and pay in one go! Tasked to buy for students, employees, guests, club or small group? Use this and accomplish your shopping spree in no time.
REGISTER AN ACCOUNT WITH KOOLFINDZ
Creating Your Koolfindz Account: 1. Get started. Go to KOOLFINDZ.COM. Click on the "My Account”. Under "New Customer" click "CONTINUE" 2. Enter your personal information. The registration form will ask for your name and email address, and it will prompt you to choose a password.It is best to complete the registration and login immediately to your account to key in shipping addresses (your home, office, friends' home for gift deliveries, etc.). By doing so you are making sure that checking out at Koolfindz will be a breeze. 3. Now, you can use your username or email and the password you have chosen to login.
MY ORDERS HISTORY
1. Get started. Go to Koolfindz's web service. Login your account.
2. View My Order History. After Signing in to your account, You will be automatically redirected to the your Order History and you can track your orders in this window.
HOW DO I ADVERTISE IN KOOLFINDZ'S WEBSITE?
ADVERTISERS ARE ALWAYS WELCOME IN AID OF KOOLFINDZ'S SPEEDY GROWTH IN THE BUSINESS. Please forward your Letter Of Intent (LOA) to us via "Contact Us" page. We are confident we could work something out to better both our groups.
SMART PRODUCT SEARCH / INTELLIGENT INSTANT SEARCH
You simply type in the 2-3 first letters of the product name or type and instantly, search drop-down preview will be presented to speed up your every search. NOTICE: If in the event that NO PREVIEW has been presented, type in the full name of the product or brand you are looking for and hit ENTER. Give it a long 60 seconds to load the product search result. The delay is caused by your cache and a quick refresh is all there is to it.
WHOLESALE CORPORATE PURCHASE
At Koolfindz we have products aligned to big groups of people or events. Wedding Party Debut Birthday and many more...
CURRENCY SWITCHER
This feature gives you a more personalized shopping experience by automatically redirecting proper currency based on your geographic location. Although, you may opt to choose a different currency that is appropriate for you. Features Automatically detects location then auto switch to your local currency. US visitors will see dollars, Europeans will see Euros and Filipinos would see Pesos and so on Live currency exchange rate Very fast loading IMPORTANT REMINDER: You may choose any currency you are accustomed to anytime while navigating or shopping, but during final check-out, currency would revert to default USD$ currency. EXAMPLE: In your cart are items worth PHP1,000.00. Upon Check-Out you will be prompted to pay USD$19.48 (Rate will depend on world FOREX rate. Also, in this example, shipping rate is not illustrated.)
LANGUAGE SWITCHER
This feature automatically translates the whole content of Koolfindz website to 103 available languages globally. Features Language selector Translates the site on the fly Multilingual language names in native alphabet
KOOLFINDZ'S HOTLINE
Koolfindz Hotline is accessible anywhere in the world and its connected to a CRM platform to record messages for callers we might have missed during daily operations It is important to talk clearly unto your phone's mic piece. Use your vowels well and pronounce slowly It is imperative to leave brief and important message NOTICE: Koolfindz employs social media communicator such as Facebook Messenger, Skype, WhatsApp and many more. If you wish to communicate with us with product photo link or screen captures this is the best media option to utilize.
KOOLFINDZ'S ORGANIC MOBILE APP
PWA (Progressive Web Apps) is one of the most talked about technology shifts in the web and has gained unparalleled momentum among the practitioners in the IT world. If you are building for the web, we are sure that PWA is the latest ‘buzzword’ that has been added to your work vocabulary. It’s not surprising because PWA has made the far fetched dream of installing web apps on phone for real. THIS IS THE TECHNOLOGY OF KOOLFINDZ. WE NEED NOT HAVE TO REQUIRE ANYONE TO DOWNLOAD AN KOOLFINDZ NATIVE APP THAT IS 25MB IN NATIVE SIZE AND UPDATES TO 1GB TO 2GB IN A DAY. “Progressive Web App (PWA) is a term used to denote a new software development methodology. Unlike traditional applications, progressive web apps are a hybrid of regular web pages (or websites) and a mobile application. This new application model attempts to combine features offered by most modern browsers with the benefits of mobile experience.” PWA in a Nutshell: Reliable : Fast loading and works offline Fast : Smooth Animations, junk free scrolling and seamless navigation even on flaky networks Engaging : Launched from home screen and can receive push notification WITH PWA TANDEM WITH KOOLFINDZ WEB SERVICE, YOU SIMPLY ACCESS KOOLFINDZ WEBSITE FROM YOUR MOBILE PHONE BROWSER AND YOUR PHONE WOULD AUTOMATICALLY SUGGEST TO SAVE A PART OF KOOLFINDZ WEBSITE ON YOUR PHONE ORGANIZING IT LIKE AN APP WITH A WIDGET ICON, YOU COULD ALWAYS CLICK TO SHORT-CUT YOUR ACCESS TO KOOLFINDZ. ONLY A MAXIMUM OF 25KB FILE SIZE SHORT-CUT WIDGET ICON ON YOUR PHONE. NO REQUIRED GIGABYTES OF DOWNLOAD TO RUN IT.
CHANGING MY PASSWORD
1. Access your account by logging in to Koolfindz.
2. Go to My Account and select Change Password.
3. Input Email Address for Customer Account Password Reset. Provide the Email Address that will be the recipient of Koolfindz password reset details.
4. Email Confirmation. Sign in your to your Email, and open the mail sent by Koolfindz to reset your password. Follow the link below by clicking the "Reset your password" Button.
5. Input new Password. You will be redirected to the Koolfindz website and will open a window for you to reset you password. Input your new password and then click "Submit".
LOG-IN AND LOG-OUT
To avoid any unauthorized access to your Koolfindz account, its highly suggested that you Log-out your account after shopping, most especially if the access computer used is for public use. By responsibly managing your account access to Koolfindz, you prohibit possible compromising issues that could affect you financially. 1. Unauthorized purchase where you need to pay for an invoice that you did not order! 2. Causing a relay of charge-back transactions with Koolfindz that are not of your doing. Even so, your account may be blocked and or you will be banned from accessing Koolfindz. 3. Unauthorized deletion or cancellation of your account.
MY WISH LISTS
1. Get started. Go to Koolfindz web service and login your account.
2. View my Wish List. Click the Heart Tab to access My Wish List.
3. Add new items in your Wish List. Click the heart icon beside the product and it will automatically be sent to your wish list.
PRODUCT COMPARISON
You may use this feature to compare products price, features and additional bang for your buck, as they say. Put together two products side-by-side and browse in all convenience its literature and details to justify which of the two listings are compatible with your lifestyle as the moment dictates it, or decide on the factor where you need more room to grow and to buy the one with added feature you might need in the near future.
CAN I CANCEL MY ORDER?
Yes, you can cancel your order after you have placed it. To do so, please contact us via https://jeeggy.com/pages/contact-us, and we will do it for you. It is important to Login initially to process your cancellation. DATA WE NEED TO PROCESS CANCELLATION: 1. Order / Purchase Number 2. Registered Email account 3. Registered Mobile Number IMPORTANT: If you do not have the 3 items listed above, there will be no way for us to cancel your purchase. If you paid using your Credit Card, PayPal or WeChattPay, we will proceed to process your refund after you have canceled your order. Conditions to cancel an order Cancellations will not be accepted after 24 hours upon successful purchase. Can I cancel only certain items in my order? No, unfortunately we can only accept cancellations of the whole order. However, you may EDIT your cart instead of placing a Cancellation Request.
CAN I CHANGE OR EDIT MY ORDER IN MY CART?
SUDDEN CHANGE OF MIND IN THE MIDDLE OF SHOPPING? At Koolfindz we try to cover possible loop-holes in our daily operations. Valid incidences that most of our customers experience while shopping. If in the middle of shopping or about to check-out you suddenly though of another color or size, its as easy as 1-2-3. 1. Open your Cart page 2. See just below every item in your cart and look for a link that reads CHANGE. 3. Click CHANGE, and edit to what is it you wanted to change, and finally CHECK-OUT!
CHANGES IN MY EXISTING ORDERS NOT COVERED BY KOOLFINDZ EDIT ORDER?
If you are done shopping with us and almost instantly you wish to CHANGE your order in the following manner: 1. Add item quantity / Add another item you forgot 2. Change color variants for 2 or more items 3. Change delivery address 4. Change billing address 5. Many more... Simply contact us via https://jeeggy.com/pages/contact-us within 24 hours upon successful order placement, and we will do it for you. DATA WE NEED TO PROCESS THIS REQUEST 1. Order number 2. Registered Name 3. Registered Email 4. Registered Mobile Number 5. Your request What will yo expect after sending us the details? For security purposes, we may have to send you an email or call you for confirmation. Once your request has been confirmed, we will do the necessary changes in your request and send you a new invoice to fulfill.
TRACKING MY ORDER: HOW LONG DOES DELIVERY TAKE?
Estimated delivery time depends on the following factors: Products availability Country where you are at Shipping method you selected Shipping cost you paid for/Selected How your country's Customs operate Rest assured, with Koolfindz your purchases would be delivered on-time and quality-controlled. Koolfindz will not in any way make money from shipping cost. Advertised shipping rates and methods are directly acquired from fulfillment and logistics partners at naked rates, without markup.
WHAT COUNTRIES DO YOU SHIP TO?
We ship to all locations with the exception of the following countries known to have been restricted by Visa, Mastercard, Amex,, JCB and PayPal:
American Samoa Guam Marshall Islands Federated States of Micronesia Northern Mariana Islands Palau Puerto Rico Virgin Islands (U.S.). North Korea Romania Bosnia, Bulgaria Croatia Cuba Iran Iraq Liberia Libya Myanmar Slovenia Sudan Syria Zimbabwe Burma (Myanmar)
KOOLFINDZ'S RETURN, EXCHANGE AND REFUND POLICY?
OUR POLICY LASTS 30 DAYS. IF 30 DAYS HAVE GONE BY SINCE YOUR PURCHASE, UNFORTUNATELY WE CAN'T OFFER YOU REFUND OR EXCHANGE. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Due to the nature of Koolfindz' sensitive inventory under Home Care Equipment, Clinical Essentials and Medical Supplies, absolute sanitation in pristine condition is a must. Brought about by this condition, ninety-eight percent (98%) of products at Koolfindz are Non-Exchangeable & Non-Refundable Products, including Loyalty Gift Cards. Although our Returns/Exchange/Refund Policy are LIMITED. We assure our consumers that Koolfindz keeps an open mind and practices fair and responsible trading worldwide. PROCESSING YOUR RETURNS/EXCHANGE/REFUND REQUESTS A.) To complete your return, we require a receipt or proof of purchase. B.) Please do not send the item you purchased immediately. Wait for advisement from Koolfindz Support. Koolfindz have a lot of fulfillment and logistics trade partners and sending it directly from the address printed in your package might cause more issues as it will not be processed appropriately. C.) Send us your Returns/Exchange/Refund via Contact Us Page. On the Subject Line, Select "Returns" or "Exchange" or "Refund" from the drop-down menu. Attach your proof of purchase, product photo and finally explain your request. D.) Once your Returns/Exchange/Refund request is received, Koolfindz Team WILL ELECT A RECEIVING VENUE FOR THE CONCERNED PRODUCT TO BE SHIPPED and inspected. We will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us via Contact-Us page. SALE ITEMS Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Including products purchased with Koolfindz's Loyalty Rewards and General Sale Promotions.
HOW DO I BECOME AN INVESTOR OF KOOLFINDZ?
We want to hear from you. Kindly direct your Letter Of Intent (LOI) to us via "Contact Us" page.
HOW DO I APPLY FOR A JOB AT KOOLFINDZ?
Koolfindz or IMPERIUM ECOMMERCE INTELLIGENCE OPC. is an Equal Opportunity-Affirmative Action Employer. We will announce to major job-hunting web services if we have an opening.
WHERE CAN I VIEW KOOLFINDZ'S VIDEO PROMOTIONS?
You may easily access Koolfindz's video gallery here: https://jeeggy.com/blogs/news Login to your Koolfindz account Scroll down and look for "ABOUT US " link Click ABOUT US link and it will load this page: https://jeeggy.com/blogs/news
HOW DO I PUBLISH A RELATIVE BLOG AT KOOLFINDZ?
THANK YOU FOR THE INTEREST, WE CAN DEFINITELY ACCEPT YOUR WORK IF ITS ALL RELEVANT TO OUR STORE! Simply log in to your Koolfindz Account and send your article via "Contact Us" page. Do not worry, we will acknowledge and inform the public that its your work.
